1. Business Information

Brand Name: Fitzoraz
Legal Business Name: Fitzoraz LLC
Business Type: Online Retail eCommerce
Business Address: 732 S 6th ST, STE N, Las Vegas, NV 89101, USA
Customer Support Email: support@fitzoraz.com
Customer Support Phone: +1 (415) 662-0844
Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through our website, checkout, customer support channels, order management systems, marketing activities, analytics tools, and related online services.

This Privacy Policy does not apply to third-party websites, platforms, apps, or services that Fitzoraz does not own or control. If you visit a third-party website through a link on our website, that third party’s privacy policy and terms will apply.

3. Personal Information We Collect

Depending on how you interact with Fitzoraz, we may collect the following categories of personal information:

3.1 Information You Provide Directly

• Name, billing address, shipping address, email address, and phone number.
• Order details, product selections, purchase history, and transaction information.
• Customer support messages, return requests, warranty claims, refund requests, and related communications.
• Photos, videos, or documents you voluntarily provide for support, return, warranty, or damaged item review.
• Marketing preferences, survey responses, reviews, feedback, or other information you choose to provide.

3.2 Information Collected Automatically

• Device information, browser type, operating system, IP address, and general location information.
• Website activity, such as pages viewed, links clicked, products viewed, cart activity, and checkout activity.
• Referral source, campaign information, session data, and interaction timestamps.
• Cookie identifiers, analytics identifiers, advertising identifiers, and similar tracking technologies.

3.3 Payment Information

Payments are processed through third-party payment processors. Fitzoraz does not store full credit card numbers, full bank account numbers, or card security codes on our website.

We may receive limited payment-related information, such as payment status, transaction ID, billing details, payment method type, and fraud prevention signals, as needed to process orders and manage transactions.

3.4 Information From Third Parties

We may receive information from service providers, payment processors, shipping carriers, fraud prevention providers, analytics platforms, advertising partners, and other vendors that help us operate our business.

4. How We Use Personal Information

Fitzoraz may use personal information for the following purposes:

• To process, confirm, fulfill, ship, and deliver orders.
• To send order confirmations, shipping updates, tracking information, and service-related messages.
• To provide customer support and respond to questions, requests, complaints, returns, refunds, or warranty claims.
• To verify billing information, payment authorization, fraud prevention, and transaction security.
• To manage returns, refunds, exchanges, damaged item claims, chargebacks, and payment disputes.
• To improve our website, products, services, customer experience, and marketing performance.
• To personalize website content, product recommendations, and advertising where permitted by law.
• To send promotional emails, offers, or updates if you have subscribed or where permitted by applicable law.
• To comply with legal obligations, tax requirements, recordkeeping duties, and law enforcement requests.
• To protect the rights, safety, property, and security of Fitzoraz, our customers, and others.

5. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, Fitzoraz may process personal information based on:

• Contract necessity: to process and fulfill your order or provide requested services.
• Legitimate interests: to operate, secure, improve, and promote our business.
• Consent: when you subscribe to marketing, accept certain cookies, or provide optional information.
• Legal obligations: to comply with applicable laws, tax rules, accounting requirements, or lawful requests.

6. How We Share Personal Information

Fitzoraz may share personal information with trusted third parties when necessary to operate our business and provide services to you.

We may share information with:

• eCommerce platform providers that host and support our online store.
• Payment processors that process payments, refunds, fraud checks, and transaction authorization.
• Shipping carriers and logistics partners that fulfill, ship, track, and deliver orders.
• Customer support providers that help us respond to customer questions and service requests.
• Analytics providers that help us understand website performance and customer experience.
• Advertising and marketing partners that help us measure campaigns and show relevant ads where permitted.
• Professional advisors such as accountants, attorneys, auditors, consultants, or insurers.
• Government authorities or legal parties when required by law, legal process, or to protect our rights.

We do not share personal information with third parties for their independent use unless permitted by law, required to provide services, authorized by you, or described in this Privacy Policy.

7. Cookies and Tracking Technologies

Fitzoraz uses cookies, pixels, tags, scripts, local storage, analytics tools, and similar technologies to operate our website, remember preferences, analyze performance, improve user experience, and support advertising.

7.1 Types of Cookies We May Use

• Essential cookies: required for website functionality, cart, checkout, security, and account features.
• Performance and analytics cookies: help us understand website traffic, usage, and performance.
• Functional cookies: remember preferences and improve website experience.
• Advertising cookies: help measure advertising performance and show more relevant ads where permitted.

7.2 Cookie Choices

You can manage cookie settings through your browser settings. Depending on your location and available website settings, you may also manage certain cookie preferences through our Cookie Preferences page.

If you disable certain cookies, some website features may not function properly, including cart, checkout, saved preferences, or personalized content.

8. Advertising, Analytics, and Marketing

Fitzoraz may use analytics and advertising tools to understand website performance, measure marketing campaigns, improve product pages, and show relevant advertising.

These tools may collect information such as device identifiers, browsing activity, purchase activity, IP address, approximate location, and interactions with our website or ads.

Where required by applicable law, we will provide choices to opt out of certain advertising, sale, or sharing activities. You can review your options on our Do Not Sell or Share My Personal Information page.

9. Email and SMS Marketing

If you subscribe to Fitzoraz marketing communications, we may send promotional emails, product updates, offers, or other marketing messages.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at support@fitzoraz.com.

Transactional or service-related messages, such as order confirmations, shipping updates, refund notifications, warranty communications, and policy notices, may still be sent even if you opt out of marketing messages.

10. Data Retention

Fitzoraz retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, fraud prevention, dispute resolution, warranty administration, and business recordkeeping.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and operational needs.

When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely retain it as permitted by applicable law.

11. Data Security

Fitzoraz uses reasonable administrative, technical, and organizational safeguards designed to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, payment system, or electronic storage method can be guaranteed to be completely secure. Customers are responsible for using secure devices, protecting account credentials, and avoiding sharing sensitive payment information by email.

Fitzoraz Customer Support will never ask you to send your full credit card number, card security code, bank account password, or account login password by email.

12. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request:

• Access to certain personal information we hold about you.
• Correction of inaccurate personal information.
• Deletion of certain personal information.
• Restriction or objection to certain processing activities.
• Opt-out of certain marketing communications.
• Opt-out of certain targeted advertising, sale, or sharing of personal information where applicable.
• A copy of certain personal information in a portable format, where required by law.

To submit a privacy request, contact us at support@fitzoraz.com. We may need to verify your identity before processing certain requests.

13. California Privacy Rights

If you are a California resident, you may have specific rights under California privacy laws, including the right to know, access, correct, delete, and opt out of the sale or sharing of personal information, subject to applicable exceptions.

You may submit an opt-out request through our Do Not Sell or Share My Personal Information page or contact us at support@fitzoraz.com.

13.1 Categories of Personal Information Collected

In the past 12 months, Fitzoraz may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, billing address, shipping address, and IP address.
• Commercial information, such as products purchased, order history, and transaction details.
• Internet or electronic network activity, such as browsing behavior and interactions with our website.
• Geolocation information, such as approximate location based on IP address.
• Customer support information, such as messages, claims, photos, videos, or request details you provide.
• Inferences, such as product interests or marketing preferences based on website activity.

13.2 Categories of Personal Information Disclosed

We may disclose the categories listed above to service providers and business partners for business purposes such as payment processing, order fulfillment, shipping, analytics, marketing, fraud prevention, customer support, and legal compliance.

13.3 Sale or Sharing of Personal Information

Fitzoraz does not sell personal information for money. However, certain advertising or analytics activities may be considered a “sale,” “sharing,” or “targeted advertising” under some state privacy laws.

Where applicable, you may opt out through our Do Not Sell or Share My Personal Information page.

13.4 Non-Discrimination

Fitzoraz will not discriminate against you for exercising privacy rights provided by applicable law. However, some website features or services may require certain information to function properly.

14. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. These rights may include access, correction, deletion, portability, opt-out of targeted advertising, opt-out of sale, or opt-out of certain profiling activities.

To submit a privacy request, contact us at support@fitzoraz.com. We will review and respond to privacy requests as required by applicable law.

15. Global Privacy Control and Opt-Out Signals

Some browsers or extensions may allow you to send opt-out preference signals, such as Global Privacy Control. Where required by applicable law and where our systems are able to recognize the signal, Fitzoraz will process valid opt-out preference signals as required.

You may also submit an opt-out request through our Do Not Sell or Share My Personal Information page.

16. Children’s Privacy

Fitzoraz products and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to Fitzoraz, please contact us at support@fitzoraz.com so we can review and take appropriate action.

17. International Users

Fitzoraz is operated from the United States. If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

By using our website, you understand that privacy laws in the location where your information is processed may be different from those in your location.

18. Third-Party Links

Our website may contain links to third-party websites, apps, tools, or services. Fitzoraz is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party websites or services you visit.

19. Customer Reviews and User-Submitted Content

If you submit a review, testimonial, photo, video, feedback, or other user-generated content, Fitzoraz may use that content for customer support, website display, marketing, product improvement, or business operations where permitted by law and our applicable terms.

Please do not submit sensitive personal information, medical information, private documents, or content you do not want reviewed by Fitzoraz or its service providers.

20. Health and Fitness Information Disclaimer

Fitzoraz sells home gym equipment and fitness training gear. Our website content is for general informational and commercial purposes only and is not medical advice.

Fitzoraz does not require customers to provide medical history or health diagnosis information to place an order. Please do not send sensitive health information unless it is necessary for a specific customer support request and you choose to provide it voluntarily.

21. How to Contact Us About Privacy

For privacy questions, data requests, opt-out requests, or concerns about how your personal information is handled, please contact Fitzoraz:

• Email: support@fitzoraz.com
• Phone: +1 (415) 662-0844
• Mailing Address: Fitzoraz LLC, 732 S 6th ST, STE N, Las Vegas, NV 89101, USA
• Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

Please include your full name, email address, request details, and any order number if your request relates to a purchase. For security reasons, please do not send full payment card numbers, passwords, or sensitive account credentials by email.

22. Related Policies

Please review our related policies for additional information about orders, shipping, returns, warranty coverage, cookies, and customer rights:

• Shipping Policy
• Return & Refund Policy
• Warranty Policy
• Payment Policy
• Terms of Service
• Cookie Preferences
• Do Not Sell or Share My Personal Information
• About Us
• FAQs
• Contact Us
• Track Your Order

23. Changes to This Privacy Policy

Fitzoraz may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, privacy practices, legal requirements, or operational needs.

The version published on this page is the most current version. If we make material changes, we may provide notice through our website, email, or other appropriate methods where required by law.