1. Business Information

Brand Name: Fitzoraz
Legal Business Name: Fitzoraz LLC
Business Type: Online Retail eCommerce
Business Address: 732 S 6th ST, STE N, Las Vegas, NV 89101, USA
Customer Support Email: support@fitzoraz.com
Customer Support Phone: +1 (415) 662-0844
Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

2. Shipping Destination

Fitzoraz currently ships to eligible addresses within the United States.

At this time, we do not guarantee shipping to countries outside the United States unless such availability is clearly shown at checkout. If a delivery address is not eligible for shipment, the order may not be accepted or may be canceled and refunded.

3. Shipping Cost

Fitzoraz offers free standard shipping on eligible orders shipped within the United States. Any shipping cost, if applicable, will be displayed clearly at checkout before you complete your purchase.

Customers are responsible for reviewing the shipping address and any available shipping options before placing an order.

4. Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received. Business days are Monday through Friday, excluding weekends and public holidays.

During high-volume periods, product launches, promotional events, severe weather, carrier disruptions, or holidays, processing may take longer than usual. If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

5. Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery window is typically 5–12 business days.

The total estimated delivery timeframe is calculated as:

• Processing time: 1–3 business days
• Shipping transit time: 5–12 business days

Estimated delivery times are not guaranteed delivery dates. Actual delivery may vary depending on carrier performance, destination, weather conditions, address accuracy, customs or security checks if applicable, and other circumstances outside our direct control.

6. Order Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking details. Tracking information may take some time to update after the carrier receives the package.

You can track your order here: Track Your Order .

If your tracking number does not update immediately, please allow additional time for the carrier system to refresh. If tracking has not updated for several business days, contact us at support@fitzoraz.com.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, suite, unit number, ZIP code, phone number, and any other information required for delivery.

Fitzoraz is not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@fitzoraz.com. We will do our best to assist, but we cannot guarantee changes once an order has been processed or shipped.

8. Delays and Carrier Responsibility

Fitzoraz works with third-party shipping carriers and logistics partners to deliver orders. Once a package is handed to the carrier, delivery timing and final delivery handling may be affected by the carrier’s operations.

Shipping delays may occur due to:

• High order volume or seasonal demand
• Carrier network delays
• Incorrect or incomplete shipping addresses
• Weather events or natural disasters
• Public holidays or non-business days
• Security checks, routing issues, or other events outside our control

Fitzoraz is not liable for delays caused by carriers or events beyond our reasonable control. However, our support team will assist you in reviewing available tracking information and next steps.

9. Lost, Missing, or Delivered Packages

If your tracking information shows that your package was delivered but you have not received it, please check around your delivery location, with household members, neighbors, front desk staff, mailrooms, parcel lockers, or local carrier offices.

If you still cannot locate the package, contact us at support@fitzoraz.com with your order number and tracking number. We will review the case and assist where possible.

Fitzoraz does not guarantee replacement or refund for packages marked as delivered by the carrier, but we will evaluate each case based on the available tracking information, order details, and carrier confirmation.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@fitzoraz.com.

We cannot guarantee order changes or cancellations after an order has entered processing, has been packed, or has shipped. If your order has already shipped, you may need to follow our Return & Refund Policy after delivery.

11. Mailing Note

Our business address is provided for business identification and legal correspondence:

Fitzoraz LLC
732 S 6th ST, STE N
Las Vegas, NV 89101
United States

Please do not return products to this address unless our customer support team has provided written return instructions. Returns sent without prior authorization may be delayed, refused, or not eligible for refund processing.

12. Customer Support

For shipping questions, tracking help, address updates, or delivery issues, contact Fitzoraz Customer Support:

• Email: support@fitzoraz.com
• Phone: +1 (415) 662-0844
• Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

Please include your order number, full name, shipping address, and tracking number if available so we can assist you more efficiently.

13. Related Policies

Please review our related policies for more information about your order, payment, returns, privacy, and customer rights:

• Return & Refund Policy
• Warranty Policy
• Payment Policy
• Privacy Policy
• Terms of Service
• Cookie Preferences
• Do Not Sell or Share My Personal Information
• About Us
• FAQs
• Contact Us

14. Policy Updates

Fitzoraz may update this Shipping Policy from time to time to reflect changes in our operations, carrier availability, delivery coverage, legal requirements, or customer service procedures. The version published on this page is the most current version and applies to orders placed after the effective date of the update.