1. Business Information

Brand Name: Fitzoraz
Legal Business Name: Fitzoraz LLC
Business Type: Online Retail eCommerce
Business Address: 732 S 6th ST, STE N, Las Vegas, NV 89101, USA
Customer Support Email: support@fitzoraz.com
Customer Support Phone: +1 (415) 662-0844
Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

2. Return Window

Fitzoraz accepts eligible return requests within 90 days from the date your order is delivered, according to the delivery confirmation shown by the shipping carrier.

To be eligible for a return, your item must meet the conditions listed in this policy. Return requests submitted after the 90-day return window may not be accepted.

3. Return Eligibility

To qualify for a return, the product must be:

• Returned within 90 days of confirmed delivery.
• In the same condition that you received it.
• Unused, undamaged, and free from signs of misuse, excessive wear, or alteration.
• Returned with all original parts, accessories, manuals, packaging, and included items, when applicable.
• Accompanied by proof of purchase, such as an order number or purchase confirmation email.

Fitzoraz reserves the right to refuse returns that do not meet these eligibility requirements.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items returned after the 90-day return window.
• Items damaged due to misuse, improper handling, unauthorized modification, or accidental damage.
• Items with missing parts, accessories, manuals, or original packaging, when such items were included with the order.
• Items marked as final sale or non-returnable at the time of purchase, if applicable.
• Gift cards, digital products, downloadable items, or promotional items not intended for individual resale, if applicable.

If you are unsure whether your item qualifies for return, please contact us at support@fitzoraz.com before sending anything back.

5. How to Start a Return

To request a return, please contact Fitzoraz Customer Support before sending your item back.

Email us at: support@fitzoraz.com

Please include the following information in your return request:

• Your full name.
• Your order number.
• The email address used to place the order.
• The product you would like to return.
• The reason for the return request.
• Photos or videos if the item arrived damaged, defective, incorrect, or incomplete.

If your return request is approved, we will provide return instructions. Please do not send your item back until you have received return authorization from our support team.

6. Return Shipping Costs

Unless the item arrived damaged, defective, incorrect, or incomplete due to an error on our part, customers are generally responsible for return shipping costs.

If the return is approved because of a confirmed product defect, wrong item, missing item, or fulfillment error, Fitzoraz may provide a replacement, replacement part, refund, return shipping assistance, or another suitable resolution depending on the specific case.

Return shipping costs are non-refundable unless otherwise required by law or confirmed in writing by Fitzoraz Customer Support.

7. Return Mailing Note

Our business address is provided for business identification and legal correspondence:

Fitzoraz LLC
732 S 6th ST, STE N
Las Vegas, NV 89101
United States

Please do not return products to this address unless our support team has specifically provided written return instructions. Returns sent without authorization may be delayed, refused, returned to sender, or may not be eligible for refund processing.

8. Refund Process

Once your returned item is received and inspected, we will notify you whether your refund has been approved or declined.

If approved, your refund will be issued to the original payment method used at checkout. Please allow 5–10 business days for your bank, credit card provider, or payment processor to post the refund to your account after we process it.

Processing times may vary depending on your financial institution. Fitzoraz is not responsible for delays caused by banks, credit card issuers, payment processors, or other third-party financial providers.

9. Partial Refunds

In some cases, Fitzoraz may issue a partial refund instead of a full refund. This may apply when:

• The item is returned with missing parts, accessories, manuals, or packaging.
• The item shows signs of use, wear, damage, or improper handling.
• The returned item does not match the condition described in the return request.
• The return is approved as an exception outside our standard return requirements.

Any partial refund amount will be determined after inspection of the returned item.

10. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, incorrect, or missing parts, contact us at support@fitzoraz.com within 7 days of delivery.

To help us review your claim, please include:

• Your order number.
• Clear photos or videos of the product issue.
• Photos of the shipping package and label.
• A description of the issue.

After review, we may offer a replacement, replacement part, refund, or another suitable resolution depending on the issue, inspection result, and product availability.

11. Exchanges

Fitzoraz may offer exchanges for eligible items when a replacement product is available. If you would like to request an exchange, contact us at support@fitzoraz.com.

Exchanges are subject to product availability, return eligibility, and inspection. If the requested item is not available, we may offer a refund or alternative resolution.

12. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@fitzoraz.com.

We cannot guarantee cancellation once an order has entered processing, has been packed, or has shipped. If your order has already shipped, you may request a return after delivery under this Return & Refund Policy.

13. Address Errors and Failed Deliveries

Customers are responsible for providing a complete and accurate shipping address at checkout. Fitzoraz is not responsible for failed delivery, lost packages, returned packages, or delivery delays caused by incorrect, incomplete, or outdated address information provided by the customer.

If a package is returned to sender due to an incorrect address, failed delivery attempt, refusal, or non-collection, we will review the case and provide available options. Additional shipping fees may apply if the customer requests reshipment.

14. Packages Marked as Delivered

If tracking information shows that your package was delivered but you have not received it, please check your mailbox, front door, porch, parcel locker, mailroom, reception area, neighbors, household members, or local carrier office.

If you still cannot locate the package, contact us at support@fitzoraz.com. We will assist you by reviewing the tracking information and available carrier details.

Fitzoraz does not guarantee a refund or replacement for packages confirmed as delivered by the carrier, but we will evaluate each case fairly based on the available information.

15. Refunds for Shipping Fees

Fitzoraz offers free standard shipping on eligible orders shipped within the United States. If any paid shipping option is offered and selected at checkout, shipping fees may not be refundable unless the return is due to a confirmed error by Fitzoraz or as required by applicable law.

16. Warranty and Returns Are Separate

This Return & Refund Policy applies to eligible returns within 90 days of delivery. Product warranty coverage is handled separately under our Warranty Policy.

A warranty claim does not automatically qualify as a refund request. Warranty solutions may include repair, replacement parts, replacement product, or another appropriate resolution depending on the issue and warranty eligibility.

17. Chargebacks and Payment Disputes

If you have an issue with your order, we encourage you to contact us first at support@fitzoraz.com so we can review the situation and help resolve it.

Filing a payment dispute or chargeback may delay the resolution process because the payment provider may require additional investigation. Fitzoraz reserves the right to provide order records, tracking information, customer communication, and policy documentation to payment processors when responding to disputes.

18. Customer Support

For return, refund, exchange, damaged item, or order issue assistance, please contact Fitzoraz Customer Support:

• Email: support@fitzoraz.com
• Phone: +1 (415) 662-0844
• Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

Please include your order number and relevant photos or videos if your request involves a damaged, defective, incorrect, or missing item.

19. Related Policies

Please review our related policies for additional information about shipping, warranty coverage, payment, privacy, and customer rights:

• Shipping Policy
• Warranty Policy
• Payment Policy
• Privacy Policy
• Terms of Service
• Cookie Preferences
• Do Not Sell or Share My Personal Information
• About Us
• FAQs
• Contact Us

20. Policy Updates

Fitzoraz may update this Return & Refund Policy from time to time to reflect changes in our operations, customer service procedures, legal requirements, product availability, or return process. The version published on this page is the most current version and applies to orders placed after the effective date of the update.