1. Business Information

Brand Name: Fitzoraz
Legal Business Name: Fitzoraz LLC
Business Type: Online Retail eCommerce
Business Address: 732 S 6th ST, STE N, Las Vegas, NV 89101, USA
Customer Support Email: support@fitzoraz.com
Customer Support Phone: +1 (415) 662-0844
Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

2. Warranty Coverage Period

Fitzoraz provides a 1-year limited international warranty for eligible products purchased directly from https://fitzoraz.com.

The warranty period begins on the date your order is delivered, based on the delivery confirmation shown by the shipping carrier. Warranty requests submitted after the 1-year warranty period may not be eligible for warranty service.

Warranty service availability may vary depending on your location, product availability, shipping coverage, and applicable laws. Fitzoraz currently sells and ships through our website to eligible addresses within the United States, unless otherwise clearly shown at checkout.

3. What This Warranty Covers

This limited warranty covers eligible manufacturing defects in materials or workmanship that occur under normal personal use of the product.

Covered issues may include, depending on the product and inspection result:

• Manufacturing defects affecting product function.
• Defective parts or components caused by manufacturing or material issues.
• Product failure under normal intended use within the warranty period.
• Missing or defective components confirmed by Fitzoraz Customer Support.

Warranty coverage applies only to products purchased from Fitzoraz or authorized Fitzoraz sales channels.

4. What This Warranty Does Not Cover

This limited warranty does not cover damage, defects, or issues caused by:

• Normal wear and tear from regular use.
• Cosmetic damage that does not affect product function, such as scratches, scuffs, marks, or minor color variation.
• Misuse, abuse, neglect, improper handling, or use outside the product’s intended purpose.
• Accidents, drops, impact damage, water damage, fire damage, or exposure to extreme conditions.
• Improper assembly, installation, storage, maintenance, or cleaning.
• Unauthorized modification, repair, disassembly, or alteration.
• Use with incompatible parts, accessories, attachments, or third-party modifications.
• Commercial, institutional, rental, resale, or gym-level use unless specifically stated in writing by Fitzoraz.
• Damage caused by failure to follow product instructions, safety guidance, or usage recommendations.
• Lost, stolen, discarded, or intentionally damaged products.
• Products purchased from unauthorized sellers, third-party marketplaces, resale platforms, or second-hand sources.

Fitzoraz reserves the right to determine whether a product issue is covered by this Warranty Policy after reviewing the information, photos, videos, proof of purchase, and any returned item if required.

5. Warranty Remedies

If a warranty claim is approved, Fitzoraz may provide one or more of the following remedies, depending on the issue, product availability, and inspection result:

• Replacement parts.
• Repair assistance or troubleshooting guidance.
• A replacement product of the same model or a comparable model.
• A refund or partial refund when replacement or repair is not reasonably available.
• Another suitable resolution determined by Fitzoraz Customer Support.

Warranty remedies are provided at the discretion of Fitzoraz. A warranty claim does not automatically qualify for a full refund.

6. How to Submit a Warranty Claim

To submit a warranty claim, please contact Fitzoraz Customer Support at: support@fitzoraz.com.

Please include the following information so we can review your claim efficiently:

• Your full name.
• Your order number.
• The email address used to place the order.
• The product name.
• A clear description of the issue.
• Clear photos or videos showing the issue.
• Photos of the product, packaging, label, and any affected parts if available.
• Proof of purchase from Fitzoraz or an authorized sales channel.

Incomplete information may delay the warranty review process. Fitzoraz may request additional details, photos, videos, troubleshooting steps, or return inspection before approving a warranty claim.

7. Warranty Review Process

Once we receive your warranty claim, our support team will review the information provided. The review may include:

• Confirming your order and delivery date.
• Checking whether the product is within the 1-year warranty period.
• Reviewing photos, videos, and product details.
• Determining whether the issue is a covered manufacturing defect.
• Providing troubleshooting steps when appropriate.
• Requesting return inspection if needed.

We will make reasonable efforts to provide a clear response after reviewing your claim. Review times may vary depending on the complexity of the issue and the information provided.

8. Return Inspection for Warranty Claims

In some cases, Fitzoraz may require the product or affected part to be returned for inspection before a warranty remedy is approved.

If return inspection is required, our support team will provide instructions. Please do not send any product back until you receive written instructions from Fitzoraz Customer Support.

Products sent without authorization may be refused, returned to sender, delayed, or not eligible for warranty processing.

9. Warranty Shipping Costs

If a warranty claim is approved due to a confirmed manufacturing defect, Fitzoraz may provide replacement shipping assistance where applicable.

Customers may be responsible for shipping costs if the claim is not covered by this Warranty Policy, if the issue is caused by misuse or damage outside warranty coverage, or if additional shipping services are requested by the customer.

Warranty shipping support is subject to product availability, shipping coverage, carrier limitations, and applicable laws.

10. Replacement Products and Parts

Replacement products or parts provided under this Warranty Policy may be new, equivalent, or functionally comparable to the original item, depending on availability.

If the original product model, color, version, or part is unavailable, Fitzoraz may provide a comparable replacement or another suitable resolution.

A replacement product or part does not restart the original 1-year warranty period. The warranty continues from the original delivery date unless otherwise required by applicable law.

11. Warranty and Return Policy Are Separate

This Warranty Policy is separate from our Return & Refund Policy.

The Return & Refund Policy applies to eligible return requests submitted within 90 days from the date your order is delivered. The Warranty Policy applies to eligible warranty claims involving covered manufacturing defects within the 1-year warranty period.

A product may be outside the 90-day return window but still eligible for warranty review if the issue falls within the warranty coverage terms.

12. Products Purchased From Unauthorized Sellers

Warranty coverage applies only to eligible products purchased directly from Fitzoraz or authorized Fitzoraz sales channels.

Products purchased from unauthorized third-party sellers, resale platforms, second-hand sellers, auction sites, or private sellers may not be eligible for warranty coverage because Fitzoraz cannot verify product authenticity, storage conditions, handling history, or purchase details.

13. Limitation of Liability

To the maximum extent permitted by law, Fitzoraz is not responsible for indirect, incidental, special, consequential, or punitive damages related to product use, product failure, delayed warranty service, or inability to use the product.

Fitzoraz’s responsibility under this Warranty Policy is limited to the warranty remedies described in this policy, subject to applicable consumer protection laws.

14. Safe and Intended Use Disclaimer

Fitzoraz products are intended for general personal fitness and home training use. Customers are responsible for using products safely, following product instructions, and determining whether a product is suitable for their personal fitness level, space, and intended use.

Fitzoraz products and website content are not medical advice and are not intended to diagnose, treat, cure, or prevent any disease, injury, or health condition. If you have a medical condition, injury, or concern, please consult a qualified healthcare professional before using fitness equipment.

15. Customer Support

For warranty questions, claim submissions, product issues, or troubleshooting support, please contact Fitzoraz Customer Support:

• Email: support@fitzoraz.com
• Phone: +1 (415) 662-0844
• Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST

Please include your order number, product name, issue description, and supporting photos or videos when contacting us about a warranty claim.

16. Related Policies

Please review our related policies for additional information about shipping, returns, payment, privacy, and customer rights:

• Shipping Policy
• Return & Refund Policy
• Payment Policy
• Privacy Policy
• Terms of Service
• Cookie Preferences
• Do Not Sell or Share My Personal Information
• About Us
• FAQs
• Contact Us
• Track Your Order

17. Policy Updates

Fitzoraz may update this Warranty Policy from time to time to reflect changes in our products, warranty process, service availability, legal requirements, or customer support procedures. The version published on this page is the most current version and applies to warranty claims submitted after the effective date of the update.